If you have a technical problem with KYA Schools Out app, please log your issue by clicking on ‘Support’.
For other general queries about the programme or booking system, please take a look at the Frequently Asked Questions below.
If you can’t find the answer to your question, please contact us on:
01484 519053, firstname.lastname@example.org.
Please note: We are currently dealing with a large number of questions via the app and social media and we will reply to you as soon as we can.
How old does my child have to be to attend a session?
Answer: The programme is for school age children and there are three main age groups:
- 4-8 years
- 8-12 years
- 12-16 years
Do I drop my child off at a session or stay with them?
Answer: The sessions for 4-8 year olds are family sessions with children being accompanied by one parent or carer who is a responsible adult over 18. Children aged 8+ be dropped off and can stay at sessions on their own.
Can my children make their own way to the session and come home on their own?
Answer: Only children aged 10 or over are allowed to make their own way to and from the session.
Are there particular sessions for children with special educational needs and disabilities?
Answer: Yes – sessions at Colne Valley High School are specifically for children and young people with special educational needs and disabilities (SEND). It says SEND next to the title of each of these sessions on the publicity materials, but may not say this on the Schools Out booking app. We apologise for any confusion.
Can I book my child onto sessions in a different area?
Answer: No. Each child is eligible for free places at the clubs in their area. (i.e. the area where they live.)
How do I know if there are places left on a particular session?
Answer: When you book a place via the Schools Out app it will tell you how many places are left. For example, if it says 25/25, then the session is full (i.e. 25 out of 25 places have been booked). If it says 4/25 it means that 4 places have been booked and there are 21 out of 25 left
I’ve booked an activity for my child and my friend has booked her child onto the same session. My booking says 10am to 2pm and her’s says 11am to 3pm. How do we know which is the right time?
Answer: All the promotional materials show the correct times, so please check if there is any confusion. If you are using a mobile phone or tablet to book a place via our Schools Out app, there may be an issue with your browser which means that the times are shown in GMT (Greenwich Mean Time) rather than British Summer Time. This will add an hour on to any of the session times. We are currently working with our app developers to try and resolve this issue as soon as possible, and we apologise for any inconvenience.
I’ve had problems booking places via the app and we have been told that we can just turn up on the day. What if too many people turn up for the session? Will only the ones who have definitely booked get a place?
Answer: The safety of all children at our sessions is paramount, and so Group Leaders will have to decide about this on a case by case basis, depending on the activity and levels of staffing. However, we will honour all bookings.
We admit that there have been some teething problems with the app and booking process, but we are working with our app developers to fix them as soon as possible. We apologise for any confusion and inconvenience, but hope that you will bear with us. This is a very new, large and ambitious project (and Kirklees Youth Alliance is a very new organisation created by a group of local charities and organisations who work with children in Kirklees to build something that can replace the Council’s Youth Service). We are working with over 60 providers to put on 48 clubs throughout Kirklees, offering around 1100 places every day for 6 weeks, and are learning, growing and developing as we go.